Refund Policy

Effective Date: 1st January 2025

Our Refund Policy outlines the conditions under which refunds, resends, or returns will be processed for your orders. Please review the details carefully.

1. Eligibility for Refunds

We will process a refund, resend, or accept a return for the following cases:

  • Orders Delayed: If an order lacks tracking information, is in transit, or pending for more than 60 days (specific timeframes may apply for certain countries and shipping methods).
  • Orders Not Received: If tracking information shows the package has not been delivered, a non-delivery certification issued by the local post office with an official seal is required.
  • Damaged Products: Full or partial refunds will be issued depending on the extent of the damage, provided appropriate proof is submitted (photos/videos).
  • Incorrect or Missing Products: Full refunds or replacements will be offered for incorrect products. For missing parts, a partial refund or resend will be provided depending on the severity of the issue.
  • Order Cancellations: Full refunds are available if the order is canceled before it is processed. Exceptions apply to customized or special pre-order products.

2. Exceptions and Limitations

  • Refunds will not be processed if tracking information shows the order has been delivered.
  • We cannot offer refunds for products returned to us without authorization or if the return process does not comply with our policy.
  • Disputes caused by factors such as incorrect addresses, unclaimed packages, or customs clearance issues are not eligible for refunds.
  • Force majeure events, such as natural disasters or global crises, are excluded from refund eligibility.

3. Return Process

  • Products must be returned to our warehouse in their original condition within 30 days of delivery.
  • Return shipping costs are the responsibility of the sender unless otherwise agreed upon.
  • Returned items that are lost or damaged in transit will not be refunded.

4. How to File a Refund Request

To file a refund, resend, or return request, please contact our support team with the following:

  • Photos or videos of the damaged item(s).
  • Proof of customer complaints, such as emails or dispute notifications.
  • Any additional documentation requested by our team to process your claim.

We aim to process all refund requests promptly and fairly.

Contact Us

If you have any questions regarding this Refund Policy, please reach out to our customer service team for assistance.